Electronic tickets

An electronic ticket (ET or e-ticket) holds the information previously held on a paper ticket in an electronic format. The only paper you now need is an itinerary receipt that confirms the detail of the ticket you purchased e.g. flight numbers, departure times, destinations, ticket number and airport information. DAE highly recommends to always keep your itinerary receipt with you when travelling just in case you need to show it to immigration or check-in staff.

How to pay

DAE will accept the following forms of payment:

• Cash
  DAE will accept cash transactions in the local currency, as well as in US Dollars. Please note that certain points of sale may refuse to accept large denominations such as USD 100 bills. Contact (insert link to contact page) your local office for more details.
• Check
  Payment by check is permitted only during bank opening hours.
• Credit cards
  DAE will accept MasterCard and VISA cards at most points of sale. Kompa Leon cards are accepted at DAE ticket offices in Curaçao, Bonaire, Aruba and Sint Maarten. Please note that at any time DAE agents may ask you to show an official identification document containing a picture and signature when making a credit card payment. Contact (insert link to contact page) your local office for more details.
  Credit cards may also be accepted over the phone via the DAE callcenter or via our website using our secure online payment platform. DAE reserves the right to ask customers for proof of their identity. We may, for your protection, refund suspect transactions pro-actively.
  DAE strongly encourages cardholders to make use of the additional security offered by Verified by Visa™ and MasterCard SecureCode™, if their bank supports it.
• Debit cards
  Most DAE points of sale accept debit card transactions, provided that the card shows the Maestro logo. Contact your local office for more details.

Refunds

Requests for ticket refunds should be made at the location where you purchased your ticket, which will be best qualified to prepare your request to submit to the accounting department for timely processing.

This means that if your ticket was purchased via a travel agency, you should direct the refund request to your travel agency. If your ticket was purchased via DAE's sales representation in Venezuela, Colombia, Panamá, the Dominican Republic or Sint Maarten, you should direct the refund request to that location. Requests for refunds of tickets purchased via the DAE website should be directed to the DAE callcenter or reservations@flydae.com.

All refunds will be made to the original type of payment used to pay for the ticket, i.e., if you paid by credit card, the refund will be made to your credit card only.

Certain fees or taxes, such as ticketing fees, credit card fees, penalty fees and excess baggage fees, are at all times non-refundable.

Penalties may be incurred for ticket refunds. Flight disruptions caused by the airline such as schedule changes or flight cancellations do not incur penalties. Please note that if you change your itinerary and then choose to maintain or return to your original itinerary any fees charged as a result of the first change would remain non-refundable.

Refund penalties are determined by the rules governing the fare you have purchased; the most restrictive fare rule is applied for combined fares. Fares that are non-refundable may be eligible for reissue. Please check with your issuing office for details.

Refunds are typically processed within three weeks, provided all necessary documentation is included with the request.