Checked baggage

On all DAE flights each passenger with exception of infants, may take a free hold baggage allowance of 20 kilos (included in ticket). Infants are not entitled to a free allowance and children receive the same allowance as adults.

The allowed checked baggage per passenger is stated on the DAE ticket. This can vary per destination. For all routes the baggage allowance for checked baggage is 20kilos. In order of the baggage to be checked it must meet the following criteria’s:

One single piece of checked (excess)baggage* may not exceed:

• 32 kilograms or 70 pounds in weight (excess baggage fee will apply)
• Width: 1.499 meters or 59 inches
• Height: 1.194 meters or 47 inches
• Length: 1.715 meters or 67.5 inches

*Please note: Limitations may apply for excess baggage

Excess bagagge

If the baggage of a passenger exceeds the allowance for checked baggage an excess baggage fee will be charged in order to check the baggage. The excess baggage fee is calculated over each kilo more than the permitted 20 kilos.

The excess baggage fee per kilo per destination is (USD):

Note: All above mentioned fees are subject to change without prior notice.

For the Miami flights 500, 501, 502, and 503 the following excess baggage rates apply:

If the baggage of a passenger exceeds the allowance for checked baggage as indicated in the checked baggage tap, an excess baggage fee will be charged in order to check the baggage:

$125 for the first extra bag up to 23 kg, $ 175 for the second extra bag up to 23 kg or 50lbs

Bags weighing more than 23kg or 50 lbs are not allowed in the aircraft

Valuable and Not Allowed items

Valuable items

There are certain items of which DAE does not take responsibility nor liability for any of the following items in your luggage:

• Jewelry
• Cameras
• Personal documents
• Computers
• Cell phones
• Video Cameras
• Discman/ MP3 Players and all other electronic equipment
• Pottery
• Glass Bottles
• Cash/checks/Credit cards
• Medicines
• Glasses

We advise all our passengers to arrange (travel) insurance for these articles in advance.

Not Allowed

There are certain items that are not allowed by international law in your checked baggage as well as your hand baggage. These are considered dangerous goods:

• Fire/steel arms
• Nail clippers/swiss knife/ sissors
• Batteries
• Compressed gases
• Explosives/ Ammunitions, Firework
• Toxic items
• Corrosive oxidizers
• Irritant items / Acids/ wet batteries /Mercury
• Radioactive/ magnetized materials
• Flammable liquids or solutions
   

Hand baggage

Each passenger is allowed one piece of baggage into the cabin; the hand baggage. This hand baggage is subject to strict regulations.

The hand baggage may not weight more than 10 Kilo’s and the dimensions may not exceed: 55cm x 35cm x 20cm.

If the weight or size of the hand baggage exceeds the above mentioned limits the baggage will be considered to be checked baggage.

Special Baggage

Passengers may have the need to travel with sports equipment such like diving gear / golf bag / bicycles / surf boards and or with their pets. DAE does offer the possibility to check these items. All special baggage must be requested in order to be accepted by the check in counter.

The special baggage can be requested via all DAE’s reservation and ticket offices.

Lost /Damage baggage

If upon arrival at your destination your checked baggage has not arrived, it is of utmost importance to report this immediately to DAE personal.

They will make a property irregularity report (PIR) to start the process of tracing the missing baggage and to get it to the correct destination on the next available DAE flight. This report needs to be done before leaving the airport arrival area. In case the baggage is not found immediately DAE has 20 days to search for the missing baggage. If the baggage is not found within the mentioned period DAE will compensate the passengers for the lost baggage.

In the case of damage to checked baggage the DAE personal will make a damage report. This report will contain all information to assess the nature of the damage and to look into the possibility to repair or replace the damaged baggage piece.